Customer Engagement Manager - Marin Software - Tokyo

Job description
The Customer Engagement Manager (CEM) is to provide consultative solutions to address customer business needs and questions by demonstrating how the Marin Enterprise platform and business insights can help customers take action on Digital Marketing performance. The CEM is responsible for establishing and maintaining an engaging partnership throughout the customer lifecycle, from sales through user adoption and optimization. The CEM owns client relationships from a marketing strategy and technical expertise perspective.

Responsibilities

Develop and maintain a positive and professional working relationship with customers, internal and external, as a trusted advisor, allowing the full potential of the Enterprise solution to be realized
Strong knowledge of the Digital Marketing space (paid search, social, mobile, display)
Lead discussions to help drive customers marketing strategy by leveraging the Enterprise platform features that will best achieve their business and marketing goals, help define key business success metrics, and monitor and report goals in order to provide visibility to customers
Interact on a regular basis with customer personnel through virtual and on-site communications and trainings regarding their marketing program, goals and successes, instilling confidence in the Enterprise platform and Service offerings
Quickly identify, manage and help resolve customers’ business issues via strategies using the platform or resolve platform related issues.
Drive usage and adoption of the Enterprise platform through on-going usage reviews, account performance planning and establishment of best practices
Seek opportunities to identify and leverage Marin Product and Service offerings
Deliver a very high level of customer satisfaction on basic and advanced trainings
Confidently demonstrate the Enterprise platform’s features and connect customers business
Assist customers to bring new business into the Enterprise platform
Publish internal and customer status reports
Work within a driven and highly motivated team to provide a world-class client experience for some of the world's largest brands
Stay informed of industry news, new best practices and emerging technologies
Be able to drive and onboard basic revenue integration types(ex: Google Analytics or Marin Tracker)
Participate in pre-sales activities and internal initiatives as required
Work with Customer Success Directors/Managers to establish, review and identify Product and Service opportunities

Requirements

Ability to strengthen the Customer and Marin partnership through their day to day interactions with internal and external teams.
Strong understanding of PPC Publisher features and products
Strong understanding of online media metrics and the impact of those on client campaigns and marketing initiatives.
Strong analytical skills.
Patience with helping others achieve their goals with ability to train customers and team members.
Excellent interpersonal skills.
Exceptional communication skills and ability to present to all levels within customer organization from Search Director to C-Level members
Proficient in Excel, experience with other SAAS tools, Web analytics, CRM tools desired.

Compensation:

This is an on-site, full-time salary plus performance incentive position located in our Tokyooffice. Compensation depends on prior experience. Marin pays market-leading compensation and provides the best benefits in the country.

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