Partner Operations Manager - Microsoft - Tokyo

Job description
At Asia Pacific Operations Center, we have a passion for customer, partners, and technology. We provide solutions to deliver more software, services and devices to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need.

We are currently looking to recruit a Partner Operations Manager to manage our relationship, satisfaction, and business results with a number of Microsoft Partners and Microsoft Subsidiaries in Japan.

- Do you have a passion for Customers and would like the opportunity to represent Microsoft Operations?
- Are you interested in playing your part in building key relationships, acting as the escalation point for Operations, engaging with internal support teams to ensure service level agreements on key activities (query/transactions management, product delivery, etc) are achieved or exceeded?
- Do you see yourself as part of a progressive team that is seen as a business partner that drives creative, value add solutions for our sales clients and customers
- Are you an excellent communicator, a Customer champion who gets excited about driving the Customer &Partner Experience “CPE”, Improving Customer satisfaction scores by listening to our Customer business challenges, determining optimal solutions which are simple and cost effective, working with internal groups to re-engineer processes, programs, or systems, resulting in improved partner experience?
- Do you enjoy managing field readiness, providing training to Customers and subsidiaries on Microsoft program launches, systems rollouts and process improvements?
- Do you like developing key relationships, engaging and influencing stakeholders, vendors, sales and other business groups to drive strategy and deliver high quality services and systems for our Customers?

If so we have the perfect job for you……

The Partner Operations Manager interfaces with Microsoft's external licensing stakeholders and drives strategies to pro-actively address and simplify complex licensing issues, communicate program changes, and work to minimize sales/Operations related issues. The portfolio extends across verticals and other business groups.

The Partner Operations Manager is accountable for excellence in overall operational performance for their client base and identification and creation of solutions to solve deficiencies improve performance, maximize revenue within their business segment and driving change on a global level when appropriate.

Key Responsibilities of this position include:
- Operations Account Management: Accountable for and own overall operational performance and excellence of managed partner account. Through deep enegaement with partners, undertand their issues/challenge, advocate Voice of Partner and Customer and drive the resolutions collaborating with other teams for Partner and Customer satisfaction
- Field Engaement: Partner with Field to identify and transition activities from Partner Account Manager & Licensing Specialists to Operations. Joint account planning and Conditions of Satisfaction management with Partner Account Manager Participate in sales cycle and influence operational goals and planning through strategic insight and action. Provide close support to field in opportunity management and deal construction.
- Business Insight: Provide end-to-end Operations insight for Japan. Drive shared commitments with clients & cross organizational teams to deliver business results. Understand Microsoft’s vision and tenants; assess through discussions with subsidiary, Program teams and worldwide business teams’ yearly roadmaps; then lead the execution of an operations framework to meet partner needs now and in the future. Manage or participate in formal ROBs with responsibilities for the planning cycle and executive relationships. Understand compliance and regulations..
- Strategic Management: This position will play a significant role in defining the rules of engagement with subsidiaries, and channel partners for the defined scope of responsibility. This role will serve as an operations consultant, a thought leader, and drive a thorough understanding of the lines of business and portfolio it supports. This role will also enable sales and revenue growth through new operational business models.
- Personal/Projects: Drive key projects for organizational goal achievement and customer satisifcation to completion in collaboration with teams in our highly matrixes organization.
- Issue Management: Accountable for our Partner satisfaction. Secondary point of escalation for partner queries. Drive continuous improvement in issue management processes.
- Readiness: Accountable for partner training, field readiness and coordination of resources at a local level.

Key activities:
- Delivery of product to market place
- Enhance Field & Channel Productivity
- Reporting & Business Intelligence
- Operational Account Management (Inc. Field and Partner Satisfaction)
- Channel Design & Management
- Influence Program Rules & Design

- A minimum of 8-10 years of demonstrated work experience in an operations environment involving licensing, account management or customer service
- BA/BS or equivalent required.
- Demonstrated ability to innovate within a business stream, define processes at a regional or global level and manage projects, budgets and timelines
- Demonstrated excellence in cultivating and managing business relationships at the executive level
- Demonstrated excellence in thought leadership and execution management; ability to influence without authority
- Outstanding analytical, problem solving, and decision making skills
- Outstanding verbal, written & interpersonal skills
- Excellent presentation skills
- Demonstrated expertise in Account Management
- Willingness to travel
- Excellent command of English

Excellent understanding of Supply Chain and/or Distribution business.
- Excellent understanding of finished goods, OEM and/or licensing channels
- MBA     
Location : Tokyo (Shinagawa)
Microsoft is an equal opportunity employer and supports workforce diversity.     

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!