Director - Services Delivery NTT - Cisco - Tokyo

Job description
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As a part of the Service Provider delivery team you will enable greater cohesiveness and flexibility around Cisco offers, and develop deeper customer relationships through orchestrated service delivery and collaborative solution development. Are you ready to make an impact ……

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Product Sales Specialist - Wireless - Cisco - Tokyo

Job description
It's an exciting time to work at Cisco.Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Cisco seeks a Product Sales Specialist for Wireless field. In this position, you will be facilitating the success of Cisco sales teams in selling wireless products and technologies related to your area of expertise, with measurable sales objectives for the regions you support. The ideal candidate will be quick to identify opportunities, able to manage people and prioritize opportunities, highly capable as a trusted consultant and mentor to salespeople, and committed to improving the competency of the team. This is a great opportunity to join a world-class organization and apply your technical expertise, sales acumen and leadership skills in a role that has high visibility and impact.

Cisco is always looking to identify talented people, especially PRODUCT SALES SPECIALIST. If you are reading this posting then we may not have an open job for PRODUCT SALES SPECIALIST right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises Cisco representative can contact you directly. This position generally requires the following skills:Technical specialist focused on partnering with Cisco Enterprise Account Managers to drive technical solution in new and existing client base. Focuses on large Enterprise accounts. Develops and cultivates strong relationships with key customer contacts, including at the executive level. Uses technical and business acumen with complimentary skills to understand the customers business drivers and align to Cisco solutions. Engages internal resources, including Marketing, CA, Partners and the business units to drive sales. Demonstrates the necessary skills to negotiate with peers, partners and customers using a Win/Win philosophy. Positions end to end solutions and articulates primary vendor strategies to customer.

Must have all of the skills of the equivalent level Account Manager.

Extensive technical knowledge of Cisco wireless solutions; should be viewed as the specialist for such accounts. Must have in-depth knowledge of competitors and the best sales strategies to compete against them. Demonstrated success with managing large accounts - including sales strategy, opportunity discovery, forecasting, quota attainment, sales presentations, and short-term, mid-term, and long-term opportunity management essential.

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Director - Technical Support Centre - Cisco - Tokyo

Job description
TAC Director in Japan Technical Service This is a director level position in the Cisco Technical Service, Technical Assistance Centre (TAC) organization with 80 to 90 staff, reporting to the Japan Technical Services leader and responsible for the day-to-day operation for Technical Support not only on devices, network levels but also transforming TAC to be able to support software and solutions with 24 x 7 coverage. Your success will be measured by the operation excellent (by KPI and improvement), supporting the theater business growth (support model, capabilities, etc) and talent development.
The director requires closely working and communicating with cross functional teams including BU, the Theater fields teams, APJ Technical Service teams and Cisco Global TAC teams to provide reactive support and strive to provide proactive support to ensure best customer experience and mitigate business and cost impact. The director also needs in participating and sharing TS/TAC strategy, operations and keep alignment to the Theatre direction.
The position requires an experienced individual with excellent communication, influencing skills and business acumen. Specifically, in this role you will be:
• Participate in developing strategic plan to support business growth, improve customer and employee satisfactions and ensure the operational excellence and talent development
• In collaboration with the Technical Service management team, establish the performance goals and resources plan to manage TAC budget
• Implements, coordinate and participate in Theatre programs to ensure attainment of business plan for strategic goals
• Direct short-term and long-range planning and budget development to support strategic business initiatives
• Manages organization operations by directing and coordinating activities consistent with established goals, objectives, budget and policies
• Acting as the Theatre point of contact for Global Technical Assistance Centre programs, providing input and alignment to theatre requirements and directions
• Ensure on-going performance improvement by designing and deploying systematic processes designed to improve performance aligned with department objectives
• Drive the quarterly Japan TAC employee review process, succession planning for key roles and ongoing employee development strategies
• Provide executive level customer / partner engagement for critical customer issues as required
• Collaborate with Strategic Partner and Customer to develop total customer support structure Skills Required:
• Understanding of and experience in leading a team in applying all elements of Technical Support
• Excellent working relationships with other customer-facing and delivery organizations within Cisco and with appropriate business units
• Provides management guidance to peers and all levels of exempt and non-exempt employees on accomplishing goals
• Works autonomously. Accountable for formulating and delivering complex presentations throughout Cisco and to third parties such as tertiary institutions
• Outstanding ability to work cross-functionally and with customers building business partnerships and focusing on the development of the Theatre program
• Able to drive for results
• Role model for Cisco's culture and values
• Individual should be results-oriented, show strong initiative, be customer-focused, recognize effort and contributions, create a team environment, effect change, influence within and outside the organization, be team oriented and promote and effectively prepare for fast growth
• Excellent written and verbal communication, listening, negotiation and presentation skills in English & Japanese. Typically requires 5+, Over 50 staff team management experiences.

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Country Head - Consulting - Cisco - Tokyo

Job description
Cisco Consulting Services (CCS) is seeking a customer-facing executive to focus on selling, delivering and orchestrating consulting engagements in Japan. The successful CCS candidate will have a proven track record in both closing new consulting business and overseeing delivery quality, while simultaneously supporting the development of intellectual capital and thought leadership. Over the next three years, we are looking to aggressively grow our consulting business. To drive our next phase of growth, we are looking for a leader to lead Consulting Services in Tokyo, Japan. The position is a leadership position reporting into the Leader Consulting Services, APJC . This person would regularly interact with the Senior Leadership in Cisco Services and the Cisco country leadership and would be responsible for managing all aspects of Consulting Services in the Japan theatre. Cisco Consulting Services ‘s vision is to transform our customers by fostering innovation to create markets, new business models and enable cost efficiencies that fuel industry leading Business and IT performance.

The ideal candidate will be a leader with experience in growing a book of business through large transformational consulting engagements at the CXO level and proven experience in managing teams to create and deliver compelling quality client facing deliverables. This consulting role will require a relentless focus on adding value to customers by addressing their key pain points and challenges. Vertical areas of focus include more than one of the following: Financial Services, Retail, Service Provider, Manufacturing.

Primary Responsibilities:
• Provide vision, leadership and management in the organization
• Accountable for aggressively growing both bookings and revenue following CCS's 'sell and deliver' model
• Manage a team of leaders focused to sell and deliver to Cisco's top customers in Japan – Be the 'first amongst equals'
• Be the 'face' of Cisco Consulting in Japan to the market, Cisco's partner community and within the company
• Maintain high levels of Employee Engagement and Job Satisfaction
• Have strong business and strategy acumen to both develop new consulting offers relevant to the Japan market and help influence Cisco's overall Japan strategy
• Drive close collaboration, consistency and synergy with the wider consulting organization and our partners in Sales and Delivery
• Focus on Talent growth and development - Leading a team of Leaders
• Promote and foster culture of innovation
• Be a trusted advisor and partner to other Advanced Services teams in the region
• Influence, collaborate and communicate effectively with various leaders in Cisco
• Provide executive level customer engagement for critical customer issues as required Abilities and Key Competencies Required:
• Track Record of strong leadership experience in Consulting, Senior Leadership positions equivalent to Partner in a Consulting Practice
• Proven track record in incubating, managing and growing Global professional Consulting services
• Ability to influence change across the organization, and beyond
• Strategic thinker; analytical and business judgment skills coupled with an ability to see initiatives to completion rapidly and cost effectively
• Excellent collaboration skills to evolve the best consulting practices across Cisco
• Prior experience influencing and leading matrix teams
• Excellent executive presence and communication skills - ability to persuade using simple communications that convey complex concepts in a compelling and creative way
• High levels of integrity, ability to inspire trust and confidence
• Strong conviction balanced with the ability to represent organization decisions.
• Understanding of the micro inequities and diversity
• Excellent business acumen
• Deep understanding of the Japan market and of Japanese Culture
• Fluent Japanese and English, both written and spoken
• Proven record of innovation and thought leadership

Other Requirements/ Experience:
• Experience working successfully within the prior IBSG, Advisory Services, Collaboration Business Transformation (CBT), and Emerging Solutions Advisory teams is highly preferred for this position. Experience in building and leading new consulting businesses / practices
• Educational Background - Advanced Degree (MS/MBA) from a reputed institution
• Willingness to travel >50% of time
• Multiple languages a plus
• Location: Tokyo, Japan

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Director - Technical Support Centre - Cisco - Tokyo

Job description
TAC Director in Japan Technical Service This is a director level position in the Cisco Technical Service, Technical Assistance Centre (TAC) organization with 80 to 90 staff, reporting to the Japan Technical Services leader and responsible for the day-to-day operation for Technical Support not only on devices, network levels but also transforming TAC to be able to support software and solutions with 24 x 7 coverage. Your success will be measured by the operation excellent (by KPI and improvement), supporting the theater business growth (support model, capabilities, etc) and talent development.
The director requires closely working and communicating with cross functional teams including BU, the Theater fields teams, APJ Technical Service teams and Cisco Global TAC teams to provide reactive support and strive to provide proactive support to ensure best customer experience and mitigate business and cost impact. The director also needs in participating and sharing TS/TAC strategy, operations and keep alignment to the Theatre direction.
The position requires an experienced individual with excellent communication, influencing skills and business acumen. Specifically, in this role you will be:
• Participate in developing strategic plan to support business growth, improve customer and employee satisfactions and ensure the operational excellence and talent development
• In collaboration with the Technical Service management team, establish the performance goals and resources plan to manage TAC budget
• Implements, coordinate and participate in Theatre programs to ensure attainment of business plan for strategic goals
• Direct short-term and long-range planning and budget development to support strategic business initiatives
• Manages organization operations by directing and coordinating activities consistent with established goals, objectives, budget and policies
• Acting as the Theatre point of contact for Global Technical Assistance Centre programs, providing input and alignment to theatre requirements and directions
• Ensure on-going performance improvement by designing and deploying systematic processes designed to improve performance aligned with department objectives
• Drive the quarterly Japan TAC employee review process, succession planning for key roles and ongoing employee development strategies
• Provide executive level customer / partner engagement for critical customer issues as required
• Collaborate with Strategic Partner and Customer to develop total customer support structure Skills Required:
• Understanding of and experience in leading a team in applying all elements of Technical Support
• Excellent working relationships with other customer-facing and delivery organizations within Cisco and with appropriate business units
• Provides management guidance to peers and all levels of exempt and non-exempt employees on accomplishing goals
• Works autonomously. Accountable for formulating and delivering complex presentations throughout Cisco and to third parties such as tertiary institutions
• Outstanding ability to work cross-functionally and with customers building business partnerships and focusing on the development of the Theatre program
• Able to drive for results
• Role model for Cisco's culture and values
• Individual should be results-oriented, show strong initiative, be customer-focused, recognize effort and contributions, create a team environment, effect change, influence within and outside the organization, be team oriented and promote and effectively prepare for fast growth
• Excellent written and verbal communication, listening, negotiation and presentation skills in English & Japanese. Typically requires 5+, Over 50 staff team management experiences.

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Country Head - Consulting - Cisco - Tokyo

Job description
Cisco Consulting Services (CCS) is seeking a customer-facing executive to focus on selling, delivering and orchestrating consulting engagements in Japan. The successful CCS candidate will have a proven track record in both closing new consulting business and overseeing delivery quality, while simultaneously supporting the development of intellectual capital and thought leadership. Over the next three years, we are looking to aggressively grow our consulting business. To drive our next phase of growth, we are looking for a leader to lead Consulting Services in Tokyo, Japan. The position is a leadership position reporting into the Leader Consulting Services, APJC . This person would regularly interact with the Senior Leadership in Cisco Services and the Cisco country leadership and would be responsible for managing all aspects of Consulting Services in the Japan theatre. Cisco Consulting Services ‘s vision is to transform our customers by fostering innovation to create markets, new business models and enable cost efficiencies that fuel industry leading Business and IT performance.

The ideal candidate will be a leader with experience in growing a book of business through large transformational consulting engagements at the CXO level and proven experience in managing teams to create and deliver compelling quality client facing deliverables. This consulting role will require a relentless focus on adding value to customers by addressing their key pain points and challenges. Vertical areas of focus include more than one of the following: Financial Services, Retail, Service Provider, Manufacturing.

Primary Responsibilities:
• Provide vision, leadership and management in the organization
• Accountable for aggressively growing both bookings and revenue following CCS's 'sell and deliver' model
• Manage a team of leaders focused to sell and deliver to Cisco's top customers in Japan – Be the 'first amongst equals'
• Be the 'face' of Cisco Consulting in Japan to the market, Cisco's partner community and within the company
• Maintain high levels of Employee Engagement and Job Satisfaction
• Have strong business and strategy acumen to both develop new consulting offers relevant to the Japan market and help influence Cisco's overall Japan strategy
• Drive close collaboration, consistency and synergy with the wider consulting organization and our partners in Sales and Delivery
• Focus on Talent growth and development - Leading a team of Leaders
• Promote and foster culture of innovation
• Be a trusted advisor and partner to other Advanced Services teams in the region
• Influence, collaborate and communicate effectively with various leaders in Cisco
• Provide executive level customer engagement for critical customer issues as required Abilities and Key Competencies Required:
• Track Record of strong leadership experience in Consulting, Senior Leadership positions equivalent to Partner in a Consulting Practice
• Proven track record in incubating, managing and growing Global professional Consulting services
• Ability to influence change across the organization, and beyond
• Strategic thinker; analytical and business judgment skills coupled with an ability to see initiatives to completion rapidly and cost effectively
• Excellent collaboration skills to evolve the best consulting practices across Cisco
• Prior experience influencing and leading matrix teams
• Excellent executive presence and communication skills - ability to persuade using simple communications that convey complex concepts in a compelling and creative way
• High levels of integrity, ability to inspire trust and confidence
• Strong conviction balanced with the ability to represent organization decisions.
• Understanding of the micro inequities and diversity
• Excellent business acumen
• Deep understanding of the Japan market and of Japanese Culture
• Fluent Japanese and English, both written and spoken
• Proven record of innovation and thought leadership

Other Requirements/ Experience:
• Experience working successfully within the prior IBSG, Advisory Services, Collaboration Business Transformation (CBT), and Emerging Solutions Advisory teams is highly preferred for this position. Experience in building and leading new consulting businesses / practices
• Educational Background - Advanced Degree (MS/MBA) from a reputed institution
• Willingness to travel >50% of time
• Multiple languages a plus
• Location: Tokyo, Japan

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