Job description
Position Summary
The AGS Director of Japan is a senior-level team leader who is responsible for leading, developing and managing our Global services group within the region. AGS is an integral part of our GTM model and the responsibilities will cover not only pre-sales Solution Consulting but also post-sales Consulting and Account Management
From a strategy perspective, this person will help formulate and drive overall direction of the business, work intimately with sales to discover and realize key opportunities with new and existing customers. They will be responsible to achieve and maintain the highest levels of quality and customer success throughout the sales cycle: presales assessment, POC demonstrations, delivery, implementation, and customer management.
This Director will use their past experience and knowledge to ensure execution and deliver operation excellence. Their main responsibilities are to manage ongoing client relationships, lead the teams and seek ongoing alignment with corporate strategy and regional field leaders.
They will serve as the primary interface for the executive management of major clients and partners and therefore must possess extensive knowledge of all aspects of the services business, including client and engagement management as well as project profitability. They should have a comprehensive understanding of Adobe business imperatives.
Desired Skills and Experience
Responsibilities
Lead, manage, and develop the SC, Consulting, and AM teams, respectively and deliver a unified customer centric set of services
Drive the team to achieve highest levels of quality and success; focus on adoption, use, value and ROI of the contracted Adobe solutions, and collaboration with sales to reach and maintain 100% customer retention.
Ensure that AGS delivers the highest levels of quality and success during product/solution POC, delivery, project management, and continued customer success
Work closely with AMs to understand key opportunities with existing customers; and partner directly with sales leadership (including pre- and post-sales) to focus on key opportunities across top accounts.
Align Pre-Sales and Post-Sales organizations to ensure customers are receiving what they expect from Adobe.
Act as first-line management liaison to Adobe's largest customers; meet regularly with customers to increase relationship opportunities.
Requirements
15 plus years’ experience in either pre or post-sales, including 10 years of senior level management experience.
Experience working with partners or Fortune 500 clients, especially in the following areas: high-tech, internet, online/digital marketing, optimization, and web content management.
Be a courageous leader with integrity, professionalism, poised and calm demeanor in the face of stressful situations and tight deadlines.
Experience in selling and supporting SaaS solutions, including strong familiarity with renewal and upsell cycles.
Ability to adapt regional plan and engagement strategy to the changing/evolving needs of the client's organization, technology advancements and the business requirements.
Results orientation with proven ability to mobilize and energize large, complex cross-functional teams to implement creative out of the box solutions.
Strong business acumen, leadership skills, with the ability to build relationships with and influence all levels within an organization, most importantly at the senior executive level.
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Email: jobs@aarenconsultants.in
