As our Director of Store Operations you will lead the Nike Japan Retail Store Operations function to ensure operational excellence by delivering store centric solutions through partnership, innovation and brand focus.
You'll create and implement Store Operations strategy and provide strategic retail leadership to Store Operations related functions in the development and execution of all Retail operating best practices, standards, systems, policies and procedures.
You'll ensure that Store Operations has a comprehensive seasonal, annual and 3-year plan that supports the Japan Direct to Consumer (DTC) strategy and business growth. You'll be a strong and influential member of the Japan DTC leadership team and the Global Store Operations leadership team. You'll also act as a liaison with field leadership to identify and implement standards to improve operational effectiveness and efficiency across multiple concepts. You'll partner with global and geography stakeholders in the development and evolution of new retail concepts.
This role will require regular travel throughout Japan and some travel to Nike World Headquarters in Portland, Oregon.
Responsibilities
Keep up to date in retail trends and best practices and establish processes for continuous feedback and process improvement.
In partnership with field leadership, establish and measure key performance indicators that will serve as standards of business success. You'll identify opportunities to improve business performance through consumer insights and information.
Ensure reporting and accountability systems are in place to measure and improve results. Establish processes for analysis of results and continuous process improvement.
Build and own a high performance and proactive Retail Operations team through Human Resource Planning, organizational structure alignment, role clarity, succession and career planning, learning and development, hiring, performance management, coaching, diversity and employee relations.
Ensure the alignment of business goals with individual CFE accountability for the team.
Requirements
4 year University degree in Marketing, Business or a related field.
Minimum 8 years of retail operations, retail field multi unit or similar experience.
Operations related experience in one or more of the following; Supply Chain, Retail Operations, Risk Management, Facilities, Communications, Best Practices and/or Loss Prevention.
Ability to understand and manage financial budgets (direct and indirect accountability).
Experience operating as a business partner with a field based orgaization.
Fluency in Japanese and English (TOEIC minimum 800+).
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