Director - Research Operation - J.D. Power - McGraw Hill Financial - Tokyo

Job description
The Role: You will belong to the Research Operation Division of J.D. Power’s Tokyo office, and will take a leading role as a Director, responsible for managing and improving the Research Operation Division.
The Impact: J.D. Power is a respected company within the automotive industry as well as many service industries, and you will get a chance to be a key leader in making an impact in the organization’s core business.
The Career Opportunity: You will be able to apply your marketing research experience as well as leadership skills and further grow together with the business in Japan, as well as getting to step up into a bigger management role.
The Team / The Business: The Team is made of solid marketing research professionals, and The Business has a casual and friendly atmosphere.



Your Skills: Prior experience in leading and managing a research division. Strong communication skills in English and Japanese are also a key requirement for this position. It is also desired for you to have prior experience in planning and implementing business process improvements.

Our Hiring Manager says: “I’m looking for the kind of person who would take the lead in improving and growing our research operation business. If you’re right for this role, you will have a solid management and research operation experience. You’ll love this job because you’ll get a chance to take the lead in reshaping the core function of JD Power and getting involved in many key management decisions.”

Responsibilities:

Lead the research operations division reporting to Japan President.
Develop solutions that improve operational efficiencies of the Research Operation Division and enable increased efficiency and scalability.
Lead the digital transformation and business process improvement initiatives for the team.
As for production related responsibilities, the Director will lead and manage the team responsible for the execution process, such as plan & design, project management (schedule, cost and sourcing), vendor management, fieldwork management, data processing management, analysis and report editorial, client presentation, and QA of each process.

Qualifications:

10 years of experience in Marketing Research Operations
Experience leading a team, and heading a division
Experience planning and implementing process improvement and BPR
Strong communication skills in both English and Japanese
Experience in traditional Marketing Research as well as Web based Marketing research experience desired

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